![]() Connect the USB cable while holding the buttons.Disconnect your Launchpad S, Mini MkI or Mini MkII.If you have a Launchpad S or Mini MkI or MKII you may see better results connecting you Launchpad in low power mode. For this reason, we recommend only the Apple brand adapters. This often happens with 3rd party Lightning adapters as they do not communicate correctly with the iOS device. ![]() If you're using an iOS device (iPad or iPhone, this behaviour could mean there is enough power but the Launchpad can't connect. If the problem continues please contact us. We recommend connecting your Launchpad directly if possible. Try multiple USB cables and another computer if possible. If the Launchpad doesn't appear, it means there is a hardware problem. Here you'll see all the devices connected. Then go to System Report and look in the USB section: If using a Mac the best place to check to see if the Launchpad is working is the system report.Ĭlick the Apple symbol in the top left of your screen and go to About This Mac: Processor power management > Maximum processor state > Setting = 100%.Processor power management > Minimum processor state > Setting = 100%.Display > Turn off display after > Setting (Minutes) = Never.USB settings > USB selective suspend setting > Setting = Disabled.Sleep > Sleep after > Setting (Minutes) = Never.Hard disc > Turn off hard disk after > Setting (Minutes) = Never.In the window that opens make sure you have the following settings: On the next page set both 'Turns off the display' and 'Put the computer to sleep' to Never.Set the Power Scheme to High Performance (if this setting is not available, click on Show additional plans first).Go to Start > Control Panel > System and Security > Power Options.Repeat steps 3-5 for all devices in the Universal Serial Bus Controllers section.Ĭheck the general power management of your computer:.Untick the option: 'Allow the computer to turn off this device to save power'.Right-click each USB Root Hub, choose Properties > Power Management tab.Find the Universal Serial Bus controllers section (shown in the image below).Open Device Manager (Start > Control Panel > System and Security > System > Device Manager).If you're using a Windows computer, disable power saving mode for USB devices, to do this: Some USB ports perform better than others, particularly rear ports on a desktop system. If your Launchpad cannot connect to your system and the lights stay flashing this means there is an issue with the connection to the computer.įirst, connect your Launchpad to all available USB ports on your system. The first thing to check on any system is that the cable is fully inserted to the Launchpad, it's always worth giving the cable an extra push to ensure this is the case.
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